Technical Support
- For technical support contact learningsupport@yourmembership.com
- For questions regarding course content contact education@sensoryhealth.org
- For answers to common questions about courses, membership, and payments, visit the Help/FAQ page
- For all other questions see Other Resources at the bottom of this page.
System Requirements
Minimum Internet Bandwidth (speed test)
· Standard Definition (SD) videos: 5 Mbps
· High Definition (HD) videos: 8 Mbps
Computer Operating System
· PC: Windows XP or newer
· Mac: OS X 10.5 (Leopard) or newer
Web Browsers
· Internet Explorer 8.0 or above
· Firefox most recent 2 public versions
· Safari most recent 2 public versions
· Google Chrome most recent 2 public versions
Browser Plug-ins
· Flash Player version 10.2.159.1 or higher. Go to Adobe Flash Player to install the latest version
Video Issues
Should you have any problems viewing a video try these tips below. If you are still unable to view your video, please contact our technical support team at learningsupport@yourmembership.com. We will respond to your request within 24 business hours.
1. Try a different web browser: There may be a temporary issue or incompatible setting with the browser you are using. See system requirements above
2. Restart your device: Restarting your device, Internet modem, and/or router can resolve most intermittent connectivity issues.
3. Shut down other programs and stop other Internet activity on your computer and in your home or office: Other devices using your Internet connection can negatively impact your streaming quality.
4. Check the connection to your Internet Service Provider (ISP): If your connection speed is much slower than usual, we recommend that you contact your ISP for additional help. Be sure you meet the minimum requirements of 5-8 mbps by testing your Internet speed here.
Other Resources
- Frequently Asked Questions - visit the Help/FAQ page
- Other educational opportunities – visit STAR Institute Education page
- General information on SPD – visit STAR Institute About SPD page
- Answers to specific questions regarding SPD - visit STAR Institute FAQs
- Sign up for mailing list – submit Contact Form
- Parent resources - visit STAR Institute Downloadable Flyers page
- Help finding a service provider in your area - If you live in Colorado or can travel, if you live outside of Colorado and can’t travel visit STAR Institute Treatment Directory
- Research articles relevant to SPD - visit STAR Institute Library
- For any other questions contact STAR Institute at treatment@sensoryhealth.org